Shipping policy

Shipping & Delivery Information

At Blixstrom, we are committed to getting your order of keyboards, headphones, or game controllers to you efficiently and securely. This policy outlines our standard shipping procedures.

Processing Time

All orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

Shipping Method & Destinations

We currently offer Standard Shipping to most international destinations. Shipping costs are calculated at checkout based on your location and order size. Please note that we do not offer free shipping at this time.

Delivery times vary by destination but typically range from 7 to 21 business days after dispatch. Please note these are estimates and not guarantees, as delays can occasionally occur due to customs processing or carrier logistics.

Shipping Costs & Taxes

Shipping costs are displayed clearly during checkout before you finalize your purchase. All prices on our site are exclusive of any applicable shipping fees, import duties, taxes, or customs charges. The recipient is responsible for paying any such charges levied by the destination country.

Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days of your order confirmation, please contact us.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order placement. Blixstrom is not responsible for orders shipped to an incorrect or outdated address provided by the customer. If a package is returned to us due to an address error, reshipping fees will apply.

Lost or Damaged Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local postal office or carrier first. For packages lost in transit or damaged upon arrival, please contact our support team at [email protected] within 30 days of the estimated delivery date. We will assist you in filing a claim with the shipping carrier or resolving the issue.

Contact Us

For any questions regarding our shipping policy or your order's status, please do not hesitate to reach out to our customer support team via email at [email protected]. We are here to help.